Tech glitch hits Woolworths' point-of-sale system

Javier Stokes
April 17, 2018

"This was related to an update to our IT systems", Mr Banducci said.

"We apologise for the inconvenience this caused our customers", the spokesperson said.

Pictures taken from stores in Sydney and Melbourne show customers waiting at registers with trolleys full of food and groups of abandoned carts.

The problem lasted for about 30 minutes, with some stores temporarily closed down to prevent more customers from coming in.

Shopper Sharni was among those asked to leave her groceries behind at the Hampton Park store in Melbourne.

Shoppers have taken to Facebook across Australia to complain about the outage, accusing the supermarket chain of "ruining dinner plans".

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The IT hiccup hit about half of Woolworths' 995 Australian stores, the supermarket giant said it a statement.

The supermarket's social media team responded to the complaints on Twitter by saying IT issues occurred.

Woolworths has close to 1000 stores in Australia, though it's not known how many stores were affected.

Woolworths stores across the country have had to shut down registers and are unable to make sales.

The ABC reached out to Woolworths for comment.

Woolworths has apologised after a technical glitch left shoppers across the company in the lurch.

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