Several of BB&T's banking services unavailable due to technical issue

Javier Stokes
February 25, 2018

ATM services were also down. Davis said customers should be aware that some information they will see about their accounts hasn't yet been fully updated, but will be available and updated later Friday. He said the bank expected information on balances and transactions to become current later Friday.

"We are listening to our clients and we are committed to making this right", said Brian Davis, BB&T director of corporate communications.

It continued, "To our clients, we are deeply sorry this has happened".

According to a statement released Friday by the bank, customers are now able to use their credit, debit and prepaid cards without any issues.

An outage map showed the biggest impact was focused on Charlotte, Atlanta, the Washington DC area and Philadelphia. Its corporate headquarters are in Winston-Salem. Thank you for your patience as we work diligently to restore your services. "We will continue to provide updates here and on BB&T's Facebook and Twitter pages".

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In New York, for example, people who are the subject of protection orders are barred from purchasing firearms. NICS, which searches three nationally held databases, is overseen by the Federal Bureau of Investigations.

"As our systems being to recover, our ATMs and automated Phone24 service are now available", BB&T officials said in a statement around 11 a.m. Friday.

The problem locked customers out of widely used services such as online banking and the mobile banking app since Thursday evening.

"When those necessities are suddenly taken away, people persevere through resourcefulness until the crisis is over, but they don't forget easily", Beahm said.

Company officials added "we have no reason to believe this issue is related to cybersecurity".

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