Delays as United States airport immigration computers go down

Javier Stokes
January 2, 2018

A two-hour CBP systems outage hit various airports across the country, beginning at 4:30 p.m. PST.

An outage of the US Customs and Border Protection's processing system led to delays Monday night for global travelers arriving in the US.

Passengers present documents to check in at the American Airlines ticket counter at Dulles International Airport in Dulles, Virginia, US, on September 24, 2017.

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US Customs and Immigration computers went down at various airports around the US yesterday, causing some havoc for travelers returning from holidays.

The system went down at about 7:30 p.m. and came back online at about 9:30 p.m., customs and border protection spokeswoman Jennifer Gabris said.

CBP officers continued to process worldwide passengers using alternative procedures, but the agency acknowledged that travelers at some ports of entry experienced longer than usual wait times. Agents were still able to process passengers using an alternative system, albeit at a much slower rate. Several other airports said they were affected. A similar computer outage occurred a year ago. "Thanks for your patience", Miami International Airport said in a Twitter post.

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