Computer glitch could cause thousands of Christmastime flights to be cancelled

Javier Stokes
November 30, 2017

A glitch in the scheduling system that allows employees to request time off based on seniority was responsible for the shortage of pilots for flights from december 17-31, Reuters reported.

"We are working through this to make sure we take care of our pilots and get our customers where they need to go over the holiday", American Airlines spokesman Matt Miller said on Wednesday.

American Airlines has reportedly offered pilots extra pay to work certain flights in the busy holiday travel period.

American says it has fixed the glitch, but it remains to be seen how the company plans to staff its flights without causing a large number of cancellations.

The APA, representing 15,000 American pilots, has filed a grievance, saying the proposed solution violates its labor pact.

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American is offering pilots 150 percent of their normal hourly wage to pick up some of the flights, the top rate laid out in their contract, Miller said. However, the union says American's proposal would be in violation of the group's overtime rules.

"This is certainly not routine". "This is a crisis right now, and in that crisis, they've gone solo".

American Airlines published statistics Monday saying that during the recent Thanksgiving holiday, which it regarded as November 17 through November 26, the airline flew 5.5 million customers on 55,463 flights and checked 4 million bags.

It has been revealed that an estimated 15,000 of the company's flights scheduled to run over the festive period do not have an assigned pilot due to a computer glitch.

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